SHIPPING & RETURN POLICY
It is our pleasure to have you shopping at Dofencare.com.
For each item you choose, we will register the serial number to provide you with one-stop service.We use the most advanced technology, the best quality materials, strict implementation of international standards for production testing to ensure product quality, we use exquisite packaging, efficient mode of transport, for your delivery of goods!
We will deliver the goods within 48 hours after your payment.The shipment generally is UPS or DHL,the shipping time will need about 3-7 days.If you do not receive the goods within the specified time, please contact us or go to the official website to check the logistics status according to the tracking number.
1. As the product is exquisite and small, if there is any damage caused by extrusion or scratch during transportation, please contact us as soon as possible at your convenience.We (Dofencare) will exchange it for you free of charge within 7 working days from the date of purchase.
2. In case the goods you receive are not what you need, we (Dofencare) will exchange them for you free of charge within 7 working days from the date of purchase.
3. In case of product problems caused by improper use (collision, water inflow, excessive extrusion, etc.), we will replace the parts for you free of charge within six months from the date of purchase, and we will replace the parts for you more than six months from the date of purchase, and you only need to pay the express fee;
If normal use in bad situation, from the date of purchase, we free upgrade for you two years, more than two years from the date of purchase, we free replacement parts for you, more than three years from the date of purchase, we replacement for you, you only need to pay the Courier costs, at the same time also hope you carefully read the instructions before use and maintenance tips!
If you without justified reason to return, please contact us in time and explain the reason, since within 30 days from the date of purchase, product packaging intact, all the gifts and accessories in good condition, does not affect the second sales, and in the designated Courier company to send back to us, our company in receipt verification case a full refund for you within 7 days.
To initiate a return, please contact us at firstname.lastname@example.org and include your order number.Once we received the return item and confirm the item condition is the same as your description, we will make a full refund to your original payment method.
If your refund is approved, you will receive the full refund in a few days. The actual number of days depends on your card issuer.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card companv, it may take some time before vour refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at email@example.com.
Shipping charges will not be refunded.
Typical turnaround time for returns or replacements is about two to four weeks, but may be a bit longer during high volume periods.
All returns are subject to inspection.
All packages, including original containers, must be unmarked and not defaced in any manner.